This document explains when and how we refund payments for paid cohorts, workshops, and training sessions booked through ratioafrica.com. It states the same refund schedule as section 7 of our Terms and Conditions and forms part of our Cohort Terms of Service. Where any provision conflicts with the laws of the Federal Republic of Nigeria, those laws prevail.
01Scope
This policy applies to paid cohorts, workshops, and other paid training products that you book and pay for through ratioafrica.com. It does not apply to paid consulting engagements, which are governed by a separately signed engagement letter.
02Currency and payment
Cohort fees are charged in Nigerian Naira (NGN) at present, and payment is taken through our payment gateway, Paystack. Any refund we issue is returned in Naira to the original payment method, less the deductions described below.
03Cohort and workshop refund schedule
The refund you receive depends on when you cancel relative to the cohort start date:
- More than 14 days before the start date: full refund less a 5% administration fee.
- 7 to 14 days before the start date: 50% refund.
- Less than 7 days before the start date: no refund, but you may transfer to the next available session or transfer your place to a colleague at no charge.
- If we cancel the session, you will receive a full refund or the option to transfer to the next available session.
The administration fee and any percentage above are calculated on the cohort fee you paid, before processing fees are considered.
04Payment gateway processing fees
The payment gateway charges a processing fee on each transaction. This processing fee is non-refundable and is borne by you, the participant, consistent with how fees are handled across the platform. When we issue a refund, we refund the applicable portion of the cohort fee under the schedule above, but we do not return the gateway processing fee, because the gateway does not return it to us.
05If we change or cancel a cohort
We may change the schedule, format, or facilitator of a cohort with reasonable notice. Where a change materially affects the value of the cohort for you, we offer a like-for-like reschedule or a refund.
If we cancel a cohort entirely, you receive a full refund of the cohort fee or, if you prefer, a transfer to the next available cohort at no additional charge.
06Transfers to a colleague
A place is reserved for you personally, or for a named delegate, and is not transferable without our prior written consent. Within 7 days of the start date, where a refund is no longer available, you may transfer your place to a colleague at no charge by writing to us in advance with the colleague's details so we can update the registration.
07How to request a refund
To request a refund or a transfer, write to connect@ratioafrica.com with your name, the cohort you registered for, and your payment reference. We aim to acknowledge your request within 5 business days and to process approved refunds to your original payment method within a reasonable period after that. Processing times at the payment gateway and your bank are outside our control.
08Installment payments and learning credit
When you choose to pay for a cohort in installments, different terms apply than for a single full payment.
Installment payments are non-refundable. When you commit to an installment plan, each payment you make is a non-refundable payment toward your enrollment. If you do not complete all installments before the cohort start date, the amounts you have already paid are not refunded. Instead, they are converted into Ratio Africa learning credit.
Learning credit is a fixed naira balance equal to what you have paid, and it does not expire. You can apply it toward a future cohort or another Ratio Africa offering. If the future cohort costs more than your credit, you pay the difference. If it costs less, the remaining credit stays available for later use. Learning credit is not redeemable for cash and cannot be refunded or transferred to another person.
Choosing an installment plan means you accept that your payments are non-refundable and that any incomplete plan becomes learning credit rather than a refund. If you need the flexibility of a refund, choose to pay in full rather than in installments, and the standard refund terms above will apply to that payment.
Learning credit and discount codes cannot be combined, and learning credit applies to full payment of a future cohort, not to a new installment plan.
09Contact
Questions about this policy can be sent to:
Ratio Africa Limited
connect@ratioafrica.com